Any contract of sale between this company and a customer will be subject to these conditions and the placing of an order with this company shall be deemed to be an acceptance by the customer of these conditions. Any terms or conditions appearing in any document issued by the customer shall have no effect. No variation of any of these conditions shall be binding on this company unless expressly accepted by this company in writing.
Prices to be charged will be those ruling at the date of the despatch of the material, unless otherwise stated. Prices given in any quotation are those ruling at the date of the quotation and are given for guidance only. All prices are subject to alteration without notice.
Unless otherwise stated in the contract the price of each delivery shall be paid by the last day of the month following the month in which the goods were despatched. If any such payment shall not be made on the due date the company shall be entitled to charge interest on such sum at the rate of 2.5% above the current bank rate.
The rate or time of delivery in relation to any consignment or series of consignments is estimated as accurately as possible. This company will do its best to meet the requirements of the customer as to time of delivery as specified in the customer's enquiry but no guarantee or warranty as to time of delivery or rate of deliveries is given or implied.
Where customers request deliveries to sites on or by a specific date, this company will do its best to meet such requirements but the company cannot give any guarantee nor can any claims be accepted on account of late deliveries. This is because our transport service, although normally reliable, is subject to various contingencies beyond our control, including road and weather conditions, breakdowns, accidents, delay in unloading at customer's premises, etc. Furthermore, we are sometimes in the hands of outside transport contractors over whom we do not have direct control. Customers are strongly advised, therefore, not to send labour to sites without first ensuring that the goods have been delivered to the desired location.
If you are unhappy with your purchase, please return it to us within 14 days. We will make a refund, provided the goods are returned in perfect condition and in their original packaging. Please return the delivery note with the item and state the reason for the return. Please note we do not refund postage costs unless an item arrives damaged due to our negligence.
Items lost or damaged in the post that have been packed correctly are usually insured, we will fill out any necessary claims forms at the post office on your behalf and liaise with the correct postal service to achieve a satisfactory outcome on your behalf. In the event that this becomes necessary please be aware a refund will be made as soon as we have clearance from the Royal Mail/Courier, this can take several weeks but we will endeavour to keep you informed of all developments as appropriate.
If you have a faulty item on delivery please contact us and we will arrange a replacement to be sent out as soon as possible. If your item becomes faulty during its warranty period please refer to your warranty card or contact us via email for assistance. Please click here to send an email informing us of your issue alternatively please contact us by telephone 01507 600 666, you should be prepared to quote your order reference or invoice number to minimise any delays in processing your returns.
This company will not accept responsibility for material damage or lost in transit, unless this company and the carriers are notified of the complaint in writing, within three days of the receipt, by the customer of the consignment in respect of which damage or shortage is alleged. And an adequate opportunity is given for inspection of the material in the case of non-delivery of a complete consignment notification must be made in writing within 21 days of the date shown on the advise or delivery note. In any event the liability of this company in respect of material damage or loss in transit, shall be limited to the cost of replacement of the loss or damage material and in the case of damaged goods shall be the subject to such goods being returned to this company at the risk and expense of the customer.
If this company agrees to carry out work on customer's own material, or to store customers' goods after an invoice has been presented for the goods. Such material or goods will be held at the customer's risk and this company will not be responsible for the damage by accident, fire, flood, deterioration or any other cause.
Any condition warranty guarantee or statement as to the quality of any material or its fitness for any purpose whether express or implied by statute by the common law or by any custom of trade or otherwise is hereby excluded unless given expressly in writing by this company.
Under no circumstances may an order be cancelled except on terms to be agreed in writing with this company.
If the manufacture or delivery of any material ordered by the customer, shall be prevented or delayed, directly or indirectly by fire, weather conditions, war (whether formerly declared or not) civil disturbance, strikes, industrial dispute or shortage of materials, or by any other cause outside the complete control of this company. This company shall be entitled to extend the period for the delivery of the materials for such reasonable period as may in the opinion of the company be sufficient to enable the delivery to be made. If this company does so elect, the buyer shall not be entitled to cancel the contract nor to receive any compensation of the resultant delay.
Where under the terms of any contract delivery of material to a customer is made by instalments whether in accordance with a pre-arranged programme or not the following provisions shall apply.
Property in these goods shall only pass to the customer from the date of payment in full, of all sums payable to the company in respect thereof. Until such time the goods remain the absolute property of the company. In default of payment by the customer when lawfully demanded by the company, the company shall be entitled to enter the premises of the customer and recover the goods.